We take great pride in the work we carry out and in being as open and transparent as possible. Whilst the vast majority of our work goes ahead to the usual high standard, naturally there will be some jobs which don’t go as smoothly as planned.
As soon as the work is complete, please inspect and check the work is complete to our normal high standards, if for any reason you have an issue please find our complaints policy below.
If you find a problem, or have a question we ask that you make contact with a member of staff in the office so we can rectify the problem as quickly and smoothly as possible. You can find all of our contact details within our
contact page on the website, on the header of your invoice or the footer of any email communications.
We always aim to respond to a problem as quickly as possible but this can sometimes take up to 14 days if some areas need investigation. If we cannot rectify the problem quickly we will provide date estimations and be as transparent as possible with the process.
