Complaints Policy
We take great pride in the work we carry out and in being as open and transparent as possible. Whilst the vast majority of our work goes ahead to the usual high standard, naturally there will be some jobs which don’t go as smoothly as planned.
As soon as the work is complete, please inspect and check the work is complete to our normal high standards, if for any reason you have an issue please find our complaints policy below.
If you find a problem, or have a question we ask that you make contact with a member of staff in the office so we can rectify the problem as quickly and smoothly as possible. You can find all of our contact details within our contact page on the website, on the header of your invoice or the footer of any email communications.
We always aim to respond to a problem as quickly as possible but this can sometimes take up to 14 days if some areas need investigation. If we cannot rectify the problem quickly we will provide date estimations and be as transparent as possible with the process.
As soon as the work is complete, please inspect and check the work is complete to our normal high standards, if for any reason you have an issue please find our complaints policy below.
If you find a problem, or have a question we ask that you make contact with a member of staff in the office so we can rectify the problem as quickly and smoothly as possible. You can find all of our contact details within our contact page on the website, on the header of your invoice or the footer of any email communications.
We always aim to respond to a problem as quickly as possible but this can sometimes take up to 14 days if some areas need investigation. If we cannot rectify the problem quickly we will provide date estimations and be as transparent as possible with the process.
Alternative Complaints Resolution
In the even rarer scenario where we cannot mutually resolve a complaint, we subscribe to the Which? Trusted Trader ADR complaints service. This service provides an impartial mediator to oversee the complaint with the ultimate end goal of settling both parties.
If you wish to progress a complaint to our ADR then please give them a call on 0333 241 3209 or visit their website using the link below.
https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
If you wish to progress a complaint to our ADR then please give them a call on 0333 241 3209 or visit their website using the link below.
https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Self Help
If your query or complaint evolves around personal data then please take a read of our privacy policy as this may help answer your question. If you still have further questions or want to request information then please don’t hesitate to contact us.
